Privacy policy

Privacy Policy — The Wig Plug
Last updated: 15 September 2026
The Wig Plug ("we", "us" or "our") operates this website and online store, including the information, content, products, features and services made available through it (collectively, the "Services").
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.
We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
This Privacy Policy explains how we collect, hold, use and disclose your personal information when you visit our website, make a purchase, contact us or otherwise interact with The Wig Plug.
Personal Information We Collect
"Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Depending on how you interact with us, we may collect information including:
Your name, email address, telephone number, billing address and delivery address.
Order and transaction information, including products purchased, returned or exchanged.
Payment and transaction information required to process your purchase. Payments may be processed on our behalf by Shopify and/or third-party payment providers.
Account information if you create an account with our store.
Information you provide when contacting us, including customer service enquiries.
Device and technical information, such as your browser, device type, IP address and network information.
Information about how you interact with our website, including pages or products you view and items you add to your cart.
Marketing preferences and information relating to your interaction with our marketing communications.
How We Collect Personal Information
We may collect personal information:
Directly from you when you place an order, create an account, contact us or otherwise provide information to us.
Automatically when you use our website, including through cookies and similar technologies.
From Shopify and service providers that assist us in operating our business.
From payment, delivery, marketing and other service providers where reasonably necessary to provide our Services.
From other third parties where permitted by law.
How We Use Your Personal Information
We may use your personal information to:
Process and fulfil your orders.
Process payments and refunds where applicable.
Arrange shipping and delivery.
Communicate with you regarding your order.
Provide customer service and respond to enquiries.
Maintain and manage customer accounts.
Detect, investigate and prevent fraudulent or suspicious transactions.
Maintain the security of our website and Services.
Improve our website, products and customer experience.
Send marketing or promotional communications where you have consented to receive them or where otherwise permitted by law.
Comply with our legal and regulatory obligations.
Establish, exercise or defend legal claims.
You may unsubscribe from promotional emails at any time using the unsubscribe link contained in our marketing emails. You may still receive transactional communications relating to orders you have placed.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide our Services.
This may include disclosure to:
Shopify, which hosts and operates our ecommerce platform.
Payment processors and financial service providers.
Shipping, courier and fulfilment providers.
IT, website hosting, cloud storage and technical service providers.
Marketing, analytics and advertising providers.
Professional advisers where reasonably necessary.
Government authorities, regulators, courts or law enforcement agencies where required or authorised by law.
We may also disclose information where you have requested or consented to the disclosure.
We do not sell your personal information in the ordinary meaning of selling customer information for money.
Shopify
Our online store is powered by Shopify.
Shopify collects and processes certain personal information when you access or use our store so that Shopify can provide and improve its services.
Information submitted through our website may therefore be processed by Shopify and its service providers, including providers located outside Australia.
Shopify's own privacy practices are governed by its privacy policies.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand how customers interact with our store, improve our Services and provide relevant advertising.
Some cookies may be provided by Shopify or third-party services that we use.
Your browser may allow you to block or delete cookies. However, disabling certain cookies may affect the functionality of our website.
Overseas Disclosure and Processing
Some of the service providers we use, including Shopify and other technology, payment, marketing or cloud service providers, may process or store personal information outside Australia.
The countries in which information is processed may vary depending on the providers and services used.
Where required by applicable Australian privacy law, we will take reasonable steps in relation to overseas disclosures of personal information.
Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
You are responsible for keeping any account passwords or login credentials confidential.
Retention of Personal Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
Process and maintain records of transactions.
Provide customer service.
Meet taxation, accounting and other legal obligations.
Resolve disputes.
Prevent fraud.
Enforce our agreements and policies.
When personal information is no longer required, we will take reasonable steps to destroy or de-identify it where required by applicable law.
Accessing and Correcting Your Personal Information
You may contact us to request access to personal information we hold about you or to ask us to correct information that you believe is inaccurate, incomplete or out of date.
We may need to verify your identity before processing a request.
In some circumstances, Australian law may allow or require us to refuse an access request. Where applicable, we will explain the reason for doing so.
Children's Privacy
Our website and Services are not specifically directed towards children.
We do not knowingly collect personal information from children where doing so would be inappropriate or unlawful.
If you believe a child has provided personal information to us without appropriate consent, please contact us.
Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information to them.
Complaints
If you have a concern or complaint regarding how The Wig Plug has handled your personal information, please contact us using the details below.
We will review your complaint and endeavour to respond within a reasonable period.
If you are not satisfied with our response and the Privacy Act 1988 (Cth) applies to the matter, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal obligations or other operational requirements.
The latest version will be published on our website with an updated "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:
The Wig Plug
Email: thewigplugau@gmail.com
Australia